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Set up each medication once with its dosage and schedule, and Dose Amigo sends a notification at the exact time you choose. You can snooze, mark a dose as taken, or edit the schedule at any time.

Yes. Open Settings → Restore Purchases and Dose Amigo will reconnect your subscription using your Apple ID or Google account, provided you're signed in with the same account used to purchase.

If cloud backup is enabled in Settings, your schedule and history are backed up automatically and encrypted. You can also trigger a manual backup at any time from the same screen.

Yes. Go to Settings → Notifications to choose from the available reminder tones, or use your device's default notification sound.

When you set a medication to repeat daily, weekly, or on a custom schedule, Dose Amigo automatically generates every future reminder — you never need to re-enter it.

Yes. From Settings → Export Data, you can generate a readable export of your medication list and history to keep for your own records or share with a healthcare provider.

If reminders stop arriving, go to Settings → Notifications → Reset Notifications. This re-schedules every upcoming reminder from scratch, which fixes most delivery issues.

Email us any time at support@doseamigo.com — we typically reply within 48 hours.

First, confirm notifications are enabled for Dose Amigo in your device Settings. Next, check Settings → Notifications inside the app to make sure reminders are turned on. If issues continue, try the "Reset Notifications" option below.

Some Android manufacturers aggressively restrict background apps to save battery, which can delay notifications. Go to your device Settings → Battery → and set Dose Amigo's battery usage to "Unrestricted" or disable optimization for the app.

On Android 13 and later, apps must be granted notification permission explicitly. Go to Settings → Apps → Dose Amigo → Notifications and make sure the permission is allowed.

Go to iOS Settings → Notifications → Dose Amigo and make sure "Allow Notifications" is on, along with Sounds and Banners. If you denied permission during setup, this is the only way to re-enable it.

A missed reminder is simply logged as missed in your history — it will not repeatedly alert you. Check that Do Not Disturb, Focus modes, or silent mode weren't active at the scheduled time, since these can suppress notification sounds on both platforms.

Subscriptions are billed by the Apple App Store or Google Play, so most billing issues (failed payments, refunds, canceling) are managed from your Apple ID or Google Play account settings. If something looks wrong on our end, contact us and we'll help sort it out.